Customer Support

Telephone: +49 30 229089422

EMAIL: support@iyb24.com

Open 24 hrs, 7 days a week.

Billing Support

Technical Support

Why was I billed when I signed up for a free trial?

Many of our sites allow you to purchase a trial membership that is good for 1 day. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.

In some instances, during the 1 day free trial period, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. Pending charges, while pending, will, however, reduce the available amount of credit or debit capacity on your Payment Card in the amount of the pending charge.

If you have questions, contact our customer support team and speak to an agent.

Is this a legal service?

Yes, the service is 100% legal. We have copyright permission to sell and rent all content shown online in this service.

My credit card has expired, how can I update?

In these situations, please contact customer service in order to update your billing file.

Do you have a refund policy?

One month premium members may cancel their subscription at anytime during the initial 1 day period following registration and receive a 100% refund of their respective membership price. No refunds will be issued after the first day of Service. Directive 2011/83/EU provides you the right to cancel your purchase within 14 days for any reason. The 14 day “cooling off” period begins from the date you receive the digital product. If you choose to cancel your order you must provide us with notice in writing prior to the expiration of the 14 working day “cooling off” period. You will receive a refund no later than 14 days after we have received the notice.

Can I get assistance by phone or by email?

Please call +49 30 229089422, 24 hrs, 7 days a week in order to speak with our customer service agents, or contact us via email.

What happens if I cancel my membership?

No more charges will be billed to your account.

Are there terms of the free trial?

During the sign-up process, the terms and conditions of the one day free trial can be read prior to selecting a membership plan. These terms are located on the sign up confirmation page and the membership confirmation email.

We recommend all our users to read the complete Terms and Conditions.

Do I get a confirmation when I cancel my membership?

A confirmation email will be sent to the email address you provided when you cancel online. As soon as you cancel, you will not be billed in the future.

Please check the spam or junk folders in your email account if you do not see the email in your account.

If you did not receive the confirmation cancellation email, you can either try again or simply call our customer service and speak to an agent.

I cancelled my membership and I am still being billed, what do I do?

If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, please contact us so that we can closely investigate the matter. You will be fully refunded for any additional charges that you incurred after the date of cancellation in question. Under normal circumstances, a membership cancellation automatically prevents any further billing.

How does a trial membership work?

Our site allows you to purchase a free trial membership that is good for 1 (one) day. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.

If you want to end your membership, please cancel your Premium trial membership during the 1 (one) day free trial period to avoid automatically converting to a monthly Premium membership

I just signed up and have not received my login information?

Your login information was sent to the email address you signed up with.

Try checking the spam or junk folder.

If you still can’t find it, call our support team.

If I forgot my password, how do I retrieve it?

In order to obtain your password, you must click on the “Forgot Password?” link in the login box. You will then be asked to please enter your E-mail Address, then click the Submit button, and you will receive a new password shortly. Use this new password to access the site.

Please contact us if you forgot both your username and password and an agent will gladly help you.

How can I access all content from your site?

You need to have a broadband Internet Connection.

Using the latest version of an HTML5 compatible browser (Firefox, Chrome, Explorer, i.e) is also recommended.

If you are still having technical difficulties, please contact our customer support team for further assistance.

Will I be able to use all the content using a Mac?

Yes, our service works on both your PC and Mac, as well as most mobile devices.

When using the content it seems to be stalling or has a bad quality?

You need to have a broadband Internet Connection.

If you are still having issues, re-boot your computer and try again. If you are still having technical difficulties, please contact our customer support team for further assistance.

Still having problems?

Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our service. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Please contact our customer support team with further questions.

Cancel Subscription

Please contact our support team by phone at +49 30 229089422 , 24 hrs, 7 days a week.